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Common queries answered

Frequently Asked Questions

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

Our products are made to order, so production times vary depending on the item:

  • Apparel (t-shirts, hoodies, etc.): 2-7 business days
  • Non-apparel items (mugs, posters, etc.): 2-5 business days

Once your order is produced, shipping times depend on your location:

  • United States: 3-5 business days
  • Canada: 5-10 business days
  • Europe: 3-10 business days
  • International: 10-20 business days

Please note that these are estimated times, and actual delivery may vary due to factors like customs processing or unforeseen delays.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Since our products are made specifically for you, we typically do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order, and we’ll arrange a replacement or refund.

HOW DO I CHANGE MY SHIPPING ADDRESS?

If you need to change your shipping address, please contact our customer support as soon as possible. If your order hasn’t been processed yet, we’ll be happy to update the address. Once the order is in production or shipped, we won’t be able to make changes.

HOW DO I TRACK THE STATUS OF MY ORDER?

After your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to monitor the delivery status on the carrier’s website.

HOW DO I RECEIVE CUSTOMER SUPPORT?

You can reach our customer support team by:

  • Instant Support: Visit the “Contact Us” page and chat with our pre-trained AI assistant
  • Contact Form: Visit the “Contact Us” page.

We aim to respond to all inquiries within 24 hours.

WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

Contact us immediately if you realize your shipping address is incorrect. If the order hasn’t been processed, we’ll update it for you. If it’s already in production or shipped, we cannot change the address, and you may need to place a new order.

DO YOU SHIP TO MY COUNTRY?

Yes, we ship worldwide! However, please be aware that international shipments may incur customs fees based on your country’s regulations. These fees are not included in our shipping charges and are the customer’s responsibility.

WILL MY ITEMS COME IN ONE PACKAGE?

Depending on the products you’ve ordered, items may be shipped separately. This is because different products may be produced at different facilities or require different packaging.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. If your order hasn’t entered production, we can accommodate your request. Once it’s in production, cancellations or changes are not possible.

Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please contact our sales team. Check the contact page for more information.

What if my order arrives damaged or defective?

We’re sorry for any inconvenience. Please contact us within 30 days with photos of the damaged or defective item, and we’ll arrange a replacement or refund.

Can I customize my order?

Yes, for more information, check the About Us page. Our designers can prepare your custom designs. Just let us know what you need, and we will do our best to design it for you.

How secure is my personal information?

We take your privacy seriously. Our website uses SSL encryption to protect your data, and we do not share your personal information with third parties.

Will I be charged customs fees?

International orders may be subject to customs fees, taxes, or import duties once the package reaches your country. These charges are not included in our prices or shipping costs and are the customer’s responsibility.

Nevertheless, most of our products are manufactured in various locations worldwide to lower costs and offer the best prices possible. Therefore, products may be manufactured for you in your country and delivered through domestic shipping services.

How do I know what size to order?

Each product page includes a detailed size chart. We recommend measuring a similar item you own and comparing it to our size chart to ensure a perfect fit.

How do I apply a discount code?

You can enter your discount code at the cart or checkout. Simply type or paste the code into the “Discount Code” field and click “Apply.”

Still need help?

Get in touch with us!

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